Refund policy
Thank you for shopping with Looply. Please review the following return policy before submitting a return request. This policy applies to all eligible purchases on the Looply platform, with specific rules depending on the product category.
1. Return Window
Different product categories are subject to different return periods:
• Pre-Owned Luxury Items: Return requests must be initiated and the item must be shipped back within 15 days of delivery.
• Pre-Owned Luxury Watches: Return requests must be initiated and the item must be shipped back within 15 days of delivery.
Return requests submitted outside the applicable return window will not be accepted.
2. Return Eligibility
To be eligible for a return, the item must satisfy the applicable category requirements below.
2.1 Pre-Owned Luxury Bags and Accessories
Returned pre-owned luxury bags and accessories must:
• remain in good condition;
• include the authenticity tag, hang tag, all accessories, and any gifts originally provided;
• show no newly added signs of wear, use, or damage;
• include all items and accessories shown on the product detail page.
2.2 Pre-Owned Luxury Watches
Returned pre-owned luxury watches must:
• remain in the same condition as delivered;
• include the Looply security tag, authenticity tag, all included accessories, and any gifts originally provided;
• include all items and accessories shown on the product detail page, including but not limited to the watch box, papers, warranty card if included, extra links, straps, and other listed accessories;
• show no newly added signs of wear, use, damage, or alteration;
• not have been opened, repaired, serviced, polished, modified, or altered after delivery;
• not have been inspected, repaired, serviced, or altered by any third party after delivery.Items marked as Final Sale are not eligible for return.
3. Return Shipping and Fees
Return methods and applicable fees vary depending on the product category and return address.
Please contact us before sending any return. Returns sent without prior approval may not be accepted. Do not send items back to the original sender address or any address shown on the original shipping label. Once your return request is approved, we will provide the correct return address and return instructions by email.
3.1 Eligible U.S. Return Addresses
For eligible return addresses within the continental United States:
• Pre-Owned Luxury Bags and Accessories: Looply may provide a UPS return label for eligible returns at no shipping cost to the customer. A USD 15 after-sales processing fee will be deducted from the refund amount.
• Pre-Owned Luxury Watches: Looply may provide a UPS return label for eligible returns at no shipping cost to the customer. A USD 15 return processing fee will be deducted from the refund amount for returns that are not due to an item issue. Returns are free of charge if Looply confirms that the item was incorrectly described, the wrong item was sent, or there is an authenticity issue.
3.2 Address Restrictions Applicable to All Categories
The following restrictions apply to all product categories:
For returns from Alaska, Hawaii, international addresses, P.O. Boxes, APO/FPO/DPO addresses, Puerto Rico, Guam, and other U.S. territories or special regions, customers must arrange return shipping themselves and bear all related shipping costs. Looply does not provide return labels for these addresses.
4. Coupons and Promotional Benefits
If an order was placed using a coupon, discount, or other promotional benefit, any return, restoration, or reissue of such benefit will be handled in accordance with the applicable promotional rules and validity period.
5. Processing Time
5.1 Return Processing
• Pre-Owned Luxury Bags and Accessories: Returns are generally processed within 2–4 business days after the returned item is received.
• Pre-Owned Luxury Watches: Returns are generally processed within 3–7 business days after the returned item is received and passes Looply’s return inspection.
The refund will generally be processed back to your original payment method within 3–7 business days, depending on your financial institution.
6. Lifetime Authenticity Guarantee for Pre-Owned Luxury Watches
Eligible pre-owned luxury watches are backed by Looply’s Lifetime Authenticity Guarantee.
If an eligible watch is confirmed by Looply or Looply’s designated authentication partner not to be authentic, Looply will provide a 100% refund.
This guarantee applies only to authenticity and does not replace the standard return eligibility requirements for other types of returns.
7. Return Contact
If you have any questions about a return or need to start a return request, please contact us before sending any item back:
Email: service@looply.com
Business mailing address: ALEXANDRA HOUSE 18 CHATER ROAD CENTRAL HK, Central, HK, Hong Kong
Our email support team generally responds within 1–2 business days. This business mailing address is provided for company contact purposes only and is not our return shipping address. Please do not send returns to this address. Once your return request is approved, we will provide the correct return shipping address and return instructions by email. Returns sent without prior authorization may not be accepted.